Broker Resources

Broker Resources

Broker Resources

The Benefits of a Partnership with CS#1

Community Services #1 is committed to fostering collaboration, improving the development of staff and organisations, and creating on-line and face to face forums to help your business thrive in a changing landscape.  In the coming months we will be rolling out a range events and resources including:

  • Tailored training and development for individual staff and support workers and to keep your staff and organisation abreast of the changes in the aged care and community sector.
  • Access to informative resources and workshops designed to support you in your professional aged and community care roles.
  • Networking opportunities
  • Connections & meeting key industry professionals
  • Connect with people you would not otherwise meet
  • Opportunities to increase awareness of your business
  • Opportunities to build strong working relationships
  • Opportunities to hear from a range of guest speakers

Resources & Tools

In the ever changing environment it’s important to stay up to date with what’s happening across the sector.  The following resources will help you stay on top of what’s going on.


Aged Care

The Multicultural Communities Council of Illawarra is a non-profit charity that supports people and communities from culturally and linguistically (CALD) diverse backgrounds in the Illawarra/ Shoalhaven, and ACT/ Queanbeyan regions.

The CALDWays webinars bring together experts to share information on how aged care providers can improve their service delivery for culturally and linguistically diverse consumers.


The Centre for Cultural Diversity in Ageing provides an online webinar series to engage staff working with the aged care sector in Australia with skills and knowledge to work effectively with diverse older people, their families, carers and advocates.

The Department of Health and Aged Care offers  webinars on topics related to the aged care sector.  You are able to watch current and past webinars by following this link:

The below fact sheet is the first in a series from the Department of Health and Aged Care to assist aged care service providers to  prepare for upcoming changes in transition to the new in-home aged care program. It covers considerations for financial and business systems, workforce, care management and changes to legal rights and responsibilities.

To search all available resources offered by the Department of Health and Aged care see the below  link— select a tab to see publications, videos, audio, collections of related resources and more.

The Aged Care Quality and Safety Commission outlines the Aged Care Quality Standards in the following document:

Guidance and resources for the above mentioned quality standards gives support to Providers in the following document.

Out of Hospital Care (OHC) Program

The NSW Health Out of Hospital Care (OHC) Program supports patients discharged from NSW public hospitals and prevents avoidable admissions by delivering short and medium-term packages of non-clinical care.

It administers three types of packages:

  • Community Packages (ComPacks) (also ComPacks – Healthy at Home – HaH)
  • Safe and Supported at Home (SASH)
  • End of Life (EoL)

These packages offer low to medium levels of care which include non-clinical case management and home care services such as assistance with personal care, housework, meals, transport, respite and social support. Eligible patients may also transition between package types depending on their changing needs.

For more information  on the OHC program take a look here:

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