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Aged Care Services

Community Services #1 offers a variety of services to support individuals aged 65 years or over in our community. These services can be accessed through the Commonwealth Home Support Programme or a Home Care Package. We have designed a unique program that gives our valued clients high quality care at the best possible price.

Commonwealth Home Support Programme (CHSP)

For older people that prefer to stay independent in their own home, the Commonwealth Home Support Program can provide support services such as cleaning, washing clothes, showering, meals and basic home maintenance tasks, for generally less than five hours per week. To read more about CHSP click here.

Home Care Package

If you require higher levels of support or have more complex needs, a Home Care Package may suit you. It is personalised ongoing support with a fixed amount of money provided by the Australian Government to help you keep your independence and lifestyle while continuing to live in your own home.

There are four levels of Home Care Packages, ranging from basic through to high level care needs, and which are provided based on an assessment of a person’s needs.

  • Level 1 meets basic care needs
  • Level 2 meets low-level care needs
  • Level 3 meets intermediate care needs
  • Level 4 meets high-level care needs

Home Care Packages are provided on a Consumer Directed Care (CDC) basis. If you are eligible for a Home Care Package, you can decide who you want as your service provider. If you select us (Community Services #1), we will meet with you to set your goals and determine to best assistance to meet your needs.

We specialise in providing expert care advice, case management, budgeting, transport and social support whilst arranging high quality cleaning, personal care, gardening and other supports through specialised service providers. This approach allows us to provide you with choice over not only the worker, but also the organisation who delivers the service which means that you have more choice and control over your care. This approach means we can offer lower prices for popular services such as cleaning and nursing care.

Why choose Community Services #1?

Community Services #1 is a not for profit and has been providing services to vulnerable people in Canberra since the late 1970’s. We currently serve over 500 seniors through various different State and Federal Government programs. Our experienced team have been providing services to seniors in the local community for many years. We also offer social groups and activities to support seniors to stay connected to their community.

We operate on the philosophy that no two clients are the same and we work with each person to deliver personalised services that meet your needs. We are agile and can adapt to the personal needs of each individual and have a simplified standard methodology for ensuring that any brokered organisation is reputable and up to date with best practice to ensure quality control.

We will listen to your needs and requirements to ensure you receive what you need. We also have staff that can speak Mandarin, Croatian and Spanish.

Eligibility

You may be eligible for services under the Commonwealth Home Support Programme or a Home Care Package if you are:

  • 65 years or older, or 50 years or older and identify as an Aboriginal and Torres Strait Islander person, or 50 years or older and on a low income, homeless or at risk of homelessness
  • still living at home
  • in need of help at home to continue to live independently.

Assessment for entry level home support

To find out if you need an assessment and if you are eligible for help at home services, contact My Aged Care on 1800 200 422 or visit www.myagedcare.gov.au. The My Aged Care staff will ask you questions about your current needs and circumstances so they can refer you to appropriate aged care services, such as Community Services #1.

You will need to have a Regional Assessment Service assessment before you can be approved for care. Find out more about a RAS assessment.

If you would like any further information, call our friendly staff on 02 6126 4700.

After your assessment outcome

Once your assessment is complete, you will receive a letter of approval from the government’s My Aged Care that sets out the level of Home Care package you’re approved for. Community Services #1 can then work with you to create a package that suits your needs.

If you have any questions, contact our friendly staff on 02 6126 4700.

FAQs for Home Care for Package

What is a Home Care Package?      

A Home Care Package is an amount of funding provided by the Australian Government for a person aged over 65 to receive a coordinated set of services that one organisation provides to enable that person to stay independent and living in their own home.

What are the amounts for the Government subsidy and how is it determined?

The Government subsidy is allocated according to care needs and is broken down into levels 1 – 4 (4 being the highest). The ACAT (Aged Care Assessment Team) assesses each client and determines their level of funding according to their level of needs.

Daily Subsidy

  • Level 1: $22.35
  • Level 2: $40.65
  • Level 3: $89.37
  • Level 4: $135.87

How much do clients need to pay for the care?

Consumers can be asked to pay both an income tested fee and a basic daily fee.

What is the income tested fee?

The income tested fee is determined by the Department of Human Services (Centrelink) according to the amount of income (annually) that a person receives. Full pensioners do not have to pay an income tested fee. The income tested fee means that the client pays into the Home Care Package amount and the Government Subsidy is reduced by the amount of the income tested fee.

For example, a Level 2 client with no income tested fee receives $40.65 from the Government but a Level 2 client with a $15.00 income tested fee receives only $25.65 and must pay $15.00 each day to reach their full subsidy of $40.65.

Are there other not for profits or Community Sector Organisations currently providing Home Care Packages?

Community Services #1 is the only Community Sector organisation in Canberra currently providing Home Care Packages.