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COVID-19 Information and Updates

The Canberra Lockdown has ended and restrictions have now eased. Our essential services are still open as they were throughout the lockdown.

These services are open:

Early Education and Care (EEC): all six EEC Centres (Acacia, Binara, Birralee, Forrest, Marlee and Narrabundah Cottage) remain open. For additional information, please phone 1800 960 938.

Outside School Hours Care (OSHC):
 Mawson Outside School Hours Care remains open. For additional information, please phone 02 6189 1045.

In-Home Care:
 We are still providing our In-Home Care services, including personal care, domestic assistance, and shopping. For additional information, please phone 1800 960 938.

Transport:
 We are still providing transport services for essential shopping and medical appointments. Our community bus services is suspended until further notice. For additional information, please phone 1800 960 938.

Food Pantry:
The Food Pantry remains open as per normal hours of operation with strict hygiene regulations including the wearing of a mask at all times. Booking are essential. Please note that the number of people able access the Pantry, and the nearby waiting area, at any one time has been restricted. For additional information, please phone 1800 960 938.

Social Support Groups: All Social Support Groups are suspended (including all Seniors Groups, Play and Grow, Mixed Bag, Ukulele, and Yoga for Women). For additional information, please phone 1800 960 938.

Venue Hire: All venue hire is suspended. For additional information, please phone 1800 960 938.

There is a dedicated website you can access here, with information about the health and economic response in the ACT.

CS#1’s Response

Community Services #1 has implemented a comprehensive Coronavirus (COVID-19) Response Plan and we are taking sensible measures to protect the health of our staff and clients and slow the spread of the virus and also reduce the burden on our health system. These measures include:

  • Implementing increased hygiene practices and social distancing measures
  • Monitoring staff and client travel
  • Increasing our cleaning protocols across all our sites, with an increased focus on highly trafficked/high touch areas, including doors, handles, entryways, toilets and kitchens

We will continue to monitor the situation and take the advice of regulatory and government authorities to ensure we are proactive where possible.

Communication

The changing nature of the situation and conditions requires active monitoring to ensure we make informed decisions and communicate them in a timely manner. In the case of a change to a service or program, clients will be contacted directly (if possible), and we will update this page.

We aim to ensure that we are able to continue to provide our essential community services in the face of this unprecedented crisis impacting the Canberra region.

On the advice of the ACT government, most of our programs and services are continuing to run, with increased hygiene and social practices.

Frequently Asked Questions 

Are you still open for business?
Yes. We are an essential service. All 6 Early Education Centres remain open. Our OSHC Program at Mawson Primary School remains open. Our In Home Support Services and the Food Pantry Remains Open.

The only changes in our services are the suspension of community group events, transport via our community bus,  and Venue Hire.

What are you doing to protect people who access your services and programs from the spread of COVID-19?

We have implemented a range of measures to assist with the protection of children, clients, staff, and volunteers from the spread of COVID-19.

These safety measures are based on information received from relevant Commonwealth and Territory agencies, and other regulatory bodies, and are reviewed daily by our Executive Team.

Key safety measures include:

  • All of our staff and volunteers are required to monitor their own health on a daily basis.
  • Any staff member or volunteer who is experiencing any of the common symptoms of COVID-19, or who meets any of the other Commonwealth criteria for being ‘at risk’, will be placed on mandatory leave and asked to contact the relevant health authorities.
  • Any member of the public (including children accessing EEC or OSHC programs) experiencing any of the common symptoms of COVID-19, or who meets any of the other Commonwealth criteria for being ‘at risk’, is prohibited from entering any CS#1 facility.
  • All of our staff and volunteers are required to routinely wash their hands, and to use hand-sanitiser, which is available at our Head Office reception, in the foyer of all of our EEC and OSHC programs, and in all of our transport vehicles.
  • All of our Home Support and Regional Assessment staff have been provided with masks, gloves, and anti-bacterial gel, and undertake a Health Screening Questionnaire over the telephone with all clients prior to any home visit..

How long will you remain open for business?

We are in daily contact with relevant Commonwealth and Territory agencies, and other regulatory bodies, and we are basing our decisions with respect to what services and programs we can continue to safely operate based on their advice.

We are determined to continue to provide our services and programs for as long as it is safe to do so.

If we do need to close or change any of the programs or services we currently operate, we will let our clients know as soon as possible (either by telephone, email, Facebook, or via this webpage). We will do our best to put alternative arrangements in place to continue to meet individual client needs.

What should I do if I become sick?

Seek immediate medical assistance. If you are a CS#1 client, or your child attends one of our EEC or OSHC programs, and you or your child are experiencing any of the common symptoms of COVID-19, or meet any of the other Commonwealth criteria for being ‘at risk’, you are prohibited from entering any CS#1 facilities. We will, however, do our best to put alternative arrangements in place to continue to your individual needs.

For additional information, please phone 1800 960 938.

For general information on COVID-19, telephone the National Coronavirus Health Information Line on 1800 020 080. This line operates 24 hours a day, seven days a week.