Support at Home Partner

Support at Home Partner

Are you looking for a dynamic and support work environment supporting older people to remainliving in their homes?

Community Services #1 (CS#1) is Canberra based, profit for purpose organistaion, managing and delivering a range of early childhood and home and community services designed to meet community needs for over 35 years.

We are seeking out a passionate and motivated team member who is a great fit for our agile, fun, responsive organisation, and who shares our connection with community. We are seeking a person who will: 1) support over 65yr olds to maintain active, independent lives in their own home and 2) work within a supportive, dynamic and friendly team environment

About the role and CS#1 employee rewards:

The Support at Home Partner position, facilitates and delivers Home Care support and services tailored to individual client service needs, under a person-centred approach that will enable them to stay at home safely and independent as much as possible.

The position will contribute to the delivery of CS#1’s Support at Home services through the delivery of high qualify aged care programs.

  • Full-time position ongoing – Support at Home Partner
  • Hourly rate range – $41.52-$44.68, commensurate with qualifications and experience, plus 11% superannuation and salary packaging
  • Social, Community, Home Care and Disability Services Award Level 4

What you will be responsible for as a Support at Home Partner: 

  • Deliver care management services in accordance with the Aged Care Quality Standards, Aged Care Act and Home Care Programme Operational Manual
  • Escalate any risks associate with clients and seek assistance to address and mitigate any immediate or ongoing concerns.
  • Implement, monitor, and review support plans and budgets to meet individual client preferences, needs and goals. Escalate Request for Reviews with My Aged Care as required for eligibility for the Home Care Support Program.
  • Ensuring key performance indicators are met including timely collection and distribution of data for client statements and invoicing.

Support at Home Partner requirements:

To apply for this position, you must have experience in either the Commonwealth Home Support and/or Home Care Packages Programs and a sound understanding of monitoring budgets, service delivery networks and resources available to support older people in their homes.

  • Demonstrated equivalent Certificate IV qualifications in relevant fields such as Community Services, Health Services, Aged Care, or equivalent work experience.
  • Registered Nursing experience (highly desirable) from a home and community care setting.
  • Demonstrated knowledge and experience of Home Care Packages or Commonwealth Home Support Program and supporting legislation, aged care quality standards and reform agendas.
  • Demonstrated experience and well-developed skills in the delivery of telephone and face-to-face assessment and referral services to individuals, families, and communities with diverse and complex cultural, emotional, and social needs.
  • Demonstrated sound understanding of risk assessment and duty of care for client services.
  • Excellent communication skills and experience working in a team environment.
  • ACT Working with Vulnerable People Card
  • National Police Check
  • Proof of COVID-19 vaccination
  • Current unrestricted driver licence and own transport

Your Benefits

CS#1 can offer a wide range of workplace benefits including:

  • Generous salary packaging arrangements. As a not-for-profit organisation we can support you to increase your take home pay through salary packaging benefits that can provide up to $18,550 of your gross pay tax free – for a variety of eligible expense items including mortgage, rent, meals and accommodation, superannuation, novated lease and associate lease expenses.
  • Additional leave days between Christmas and New Year for permanent employees.
  • Portable Long Service Leave
  • Professional Development
    • Face-to-face professional development opportunities
    • Online learning management system with access to an extensive suite of professional development resources
    • Professional development opportunities to take your career to the next level
    • Structured performance and 1 on 1 development check ins and secondment opportunities
  • Access through our Healthy Me Healthy Us program to a suite of financial, physical, emotional and mental well-being resources such as discounted gym memberships, private health cover and free flu vaccinations
  • Access to our Employee Assistance Program
  • Above Award leave benefits, excellent salary packaging and free parking

 If this sounds like you, apply now! We shortlisting applications as they are being submitted.  Visit our website to view the position description and express your interest by submitting your resume/CV and cover letter to

For further information on the position, please call Sarah (Aged Care Manager) on 0423 829 893

For further information on recruitment, please call Jolly (People and Culture) on 02 6126 4717.

Community Services #1 recognises that our people are multi-dimensional and encourages people of all nationalities, gender identities, religion, sexual orientation, and ethnicities to apply.

Community Services #1 acknowledge Aboriginal and Torres Strait Islander people as traditional custodians of the land on which we meet, work, live and play. We honour their continuous connection to country, water, sky and communities. We celebrate Aboriginal and Torres Strait Islander stories, traditions and living cultures and pay our respects to elders past and present

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