Service Delivery Team Leader – Aged Care Services

Service Delivery Team Leader – Aged Care Services

Community Services #1

Canberra, ACT

 Lead, supervise and roster a quality team of aged care support workers to deliver essential quality care to aged and vulnerable clients.

  • Do you have experience leading and managing a large operational serviced team?
  • Competitive Salary + Super + $15,900 NFP salary packaging, and free car park
  • Work for a company that makes a real difference
  • Be part of Community Services #1’s exciting growth journey

About us:

Community Services #1 (CS#1) is a not for profit, registered charity organisation, managing and delivering a range of services designed to meet community needs in the ACT and regional NSW (Murrumbidgee and Southern NSW). We seek out passionate and motivated people who are keen to join our agile, fun, responsive organisation, and who share our connection with community. Please see our website for our services and events

Community Services 1 – Canberra

The Aged Care Services at CS#1 has a focus to support older and vulnerable people in our communities to experience a sense of wellbeing, choice and independence whilst living at home, to feel they are a valued member of the community and have access to quality services and care.

About the role:

We are seeking a Service Delivery Team Leader to lead, roster and supervise a team of professional home care support workers to deliver home and community care services.

Reporting to the Operations Director of Aged Care Services, the Team Leader is responsible for rostering, scheduling and allocating shifts in accordance with client preference, workforce availability and resources.

Ensuring compliance with Aged Care Quality Standards, care and clinical governance framework, Commonwealth Home Support Program, Home Care Packages and Care Finder programs.

The successful applicant will work closely with the Officers to champion high quality and safe practice supporting continuous improvement. The successful applicant will also lead, supervise and mentor their team to deliver quality outcomes for clients and build a strong and positive culture in line with our Purpose and Mission – Connecting people to enrich lives and provide services that enhance quality of life.

The Service Delivery Team Leader will have the support of the Executive and Operations Director of Aged Care Services, to guide and support the Aged Care Services executive program in line with the program’s strategic direction and yearly KPIs.

  • Permanent full-time position (76 hours/fortnight, core hours are 9.00am to 5.06pm)
  • Annual salary from $93,860 to $98,108, commensurate with qualifications and experience, (Social, Community, Home Care and Disability Service Award) plus superannuation and tax benefits to maximise take home pay
  • Free parking at Head Office, based in Narrabundah
  • Provision of a laptop

 Qualifications and experience:

  • Diploma qualifications in relevant fields such as Management or Project Management or Business administration or equivalent qualification
  • Supervisory experience in aged or community care
  • Demonstrated experience supervising large operational service teams to deliver quality care to aged and vulnerable clients
  • Rostering and scheduling experience of large service teams
  • Experienced in using client/data management systems
  • Knowledge and understanding of the Aged Care Quality Standards, the aged care reform agenda, Commonwealth Home Care Support Program, Home Care Packages and Care Finder Programs
  • Demonstrated experience in developing and managing teams to deliver high quality service, and creating a culture of continuous improvement and empowering teams and individuals to speak up when they see opportunity for improvement
  • Excellent written and verbal communication skills, including mentoring and consultative skills
  • Enjoy working collaboratively as part of a team
  • Have demonstrated communication skills to liaise with clients, community groups and agencies
  • Have demonstrated experience with managing competing priorities to deliver on time effective outcomes

Eligibility Criteria:

  • Current ACT Working with Vulnerable People Card
  • Proof of Australian work rights
  • Current drivers licence

Benefits on offer:

You will also have access to fantastic benefits, including:

  • Generous salary packaging arrangements that can provide up to $18,550 of your gross pay tax free – for a variety of eligible expense items
  • Travel allowance
  • Free on-site car parking
  • Portable Long Service Leave
  • Online learning management system with access to thousands of courses on professional development, wellbeing, and compliance
  • Structured performance and 1 on 1 development check ins and secondment opportunities
  • Access through our Healthy Me Healthy Us program to a suite of financial, physical, emotional, and mental well-being resources such as free flu vaccinations
  • Access to our Employee Assistance Program

You will be part of an excellent team that truly supports each other and is dedicated to making a real difference in the lives of the vulnerable clients in our care and community.

If this sounds like you, apply now! We will be shortlisting and interviewing applicants as we receive applications, so visit the Careers page on our website to view the position description and submit your resume with a cover letter for consideration to

For further information about the role, contact Juliette (Executive Director of Aged Care Services) on 02 6126 4712.

For further information about our recruitment process, contact Jolly (People and Culture) on 02 6126 4717.

Equal Employment Opportunity Statement

At Community Services #1 we recognise that our people are multi-dimensional. We take a human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the organisation. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse, and we are set bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

Community Services #1 acknowledge Aboriginal and Torres strait Islander people as traditional custodians of the land on which we meet, work, live and play. We honour their continuous connection to country, water, sky, and communities.  We celebrate Aboriginal and Torres Strait islander stories, traditions and living cultures and pay our respects to elders past and present.

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